Privacy Policy

1. Introduction

This Privacy Policy describes how North Georgia Awards, a DBA of LyteWork Engraving LLC ("we," "us," or "our"), collects, uses, and shares your personal information when you visit our website, make purchases, or interact with our services. We respect your privacy and are committed to protecting your personal data.

2. Information We Collect

2.1 Information You Provide

We collect information you directly provide when you create an account, place an order, subscribe to our newsletter, contact customer service, or submit custom design requests:

• Name and contact information
• Billing address
• Payment information
• Design specifications and artwork
• Communication preferences
• Order history

2.2 Information Automatically Collected

When you visit our website, we automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and interaction data
• Shopping cart information
• Cookies and similar tracking technologies

3. How We Use Your Information

• Process and fulfill your orders
• Communicate about order status and pickup readiness
• Send order confirmations and updates
• Provide customer support
• Send marketing communications (with consent)
• Improve our products and services
• Detect and prevent fraud
• Comply with legal obligations
• Customize your shopping experience
• Analyze website performance

4. Information Sharing & Disclosure

4.1 Service Providers

We share information with trusted third parties who assist us in:

• Payment processing
• Order fulfillment
• Website hosting
• Email marketing
• Customer service and analytics

4.2 Legal Requirements

We may disclose information when required by law or to:

• Protect our rights and property
• Prevent fraud or illegal activity
• Comply with legal processes
• Respond to government requests

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure payment processing
• Regular security assessments
• Limited staff access to personal data
• Secure data storage systems

6. Your Privacy Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Request data portability
• Withdraw consent at any time

7. Cookie Policy

7.1 What Are Cookies

Cookies are small text files stored on your device that help us improve website functionality and your shopping experience.

7.2 Types of Cookies We Use

• Essential cookies for website operation
• Functional cookies for site preferences
• Analytics cookies to improve performance
• Marketing cookies for targeted advertising

7.3 Cookie Management

You can control cookies through your browser settings. Blocking certain cookies may impact website functionality.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

If we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information according to applicable data protection laws.

10. Marketing Communications

10.1 Email Marketing

• We send marketing emails only with your consent
• Each email includes an unsubscribe option
• Unsubscribe requests are processed within 10 business days

10.2 Targeted Advertising

We may use your information for targeted advertising through:

• Social media platforms
• Google Ads
• Other advertising networks

11. Data Retention

We retain your personal information for:

• Active accounts: As long as necessary to provide services
• Closed accounts: As required by law or for legitimate business purposes
• Marketing data: Until you unsubscribe or withdraw consent

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by:

• Posting updates on our website
• Sending email notifications

14. Additional Rights

14.1 California Residents

Under the California Consumer Privacy Act (CCPA), you have additional rights including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt out of personal information sales
• Right to non-discrimination for exercising rights

14.2 European Economic Area Residents

Under GDPR, you have additional rights including:

• Right to object to processing
• Right to restrict processing
• Right to file a complaint with supervisory authorities